Nothing happens until someone sells something! Will that something be good or bad? Will the job be assessed, measured and quantified accurately? Will the customers’ expectations be properly set so that installation can start on time and continue uninterrupted? These and more issues are addressed during this one day sales course. For details go to our education page.
Just enough maintenance and no more! Excessive moisture, introduced by wet mopping and an overzealous maintenance schedule can not only cause damage to floor finishes but can cause wood, bamboo, laminate and other wood composite flooring products to expand excessively. Wet mopping and steam cleaning for example are NOT recommended. Occasional damp and regular dry mopping are. If/when the flooring grows and binds on a vertical obstruction it will then buckle and possibly lift. This can result in up-down movement of the flooring system called deflection (soft spots) as seen in this clip. Non flat (wavy sub-floor surfaces) can also cause deflection issues but for very different reasons. Good quality products provide clear maintenance (and related warranty) instructions that should be left with the client after the flooring is installed. Lack of knowledge and understanding regarding maintenance is a major cause of product failure and client dissatisfaction... unnecessary! This easily ignored and yet simple after sales service should be a must in our industry.
Steel containers are a no place to store and condition (acclimate) new flooring on site. Every year thousands of square feet of flooring products (including self-leveling cements and adhesives), are spoiled due to storing materials in this way prior to installation. Unless otherwise specified by the manufacturer, flooring should be acclimated in an ambient temperature of between 18° C to 24° C (65° F to 75° F) and relative humidity between 35 - 55% or eventual living conditions. Ambient air temperature, sub-floor surface and product temperature along with ambient relative humidity and sub-floor moisture content should be confirmed at correct levels prior to installation. 'Sufficient, secure, dry and heated storage space to store floor covering materials, tools and equipment necessary for installation should be provided by the General Contractor or Owner' Source: www.floorcoveringreferencemanual.com
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