Incorrect maintenance of new and existing floor coverings is a major cause of flooring issues for building owners and construction teams. Janitorial / cleaning services must be clearly managed when introducing new floor covering maintenance programs. Handing over the correct manufacturer’s maintenance instructions is one requirement, reviewing the process and the do’s and don’ts unique to each product is another. Just assuming that cleaning instructions will be read and strictly followed is a risk that can cost dearly. Heavy cleaning machines, countless different cleaning products, dry buffing with the wrong pad, transferring from hard surface flooring such as Terrazzo or Ceramic to rubber or vinyl flooring surfaces and untrained operators are just a few of the many issues that cause significant damage to otherwise perfectly good floor coverings.