Flooring systems can be complex, involving concrete slabs, moisture barriers, primers, leveling cements, adhesive and finally a floor covering product. Multiple products are often used to complete one flooring system and so the risk of being caught up in a question of failure between two unrelated manufacturers is likely. With fewer manufacturers involved in a system, there's less chance of finger pointing and dispute if an issue arises. For example, switching products like adhesives from the original specification to save money is a common cause of problems in the floor covering industry. Technical support offered by product manufacturers should be consulted to ensure approval of their products when used in combination with other unrelated manufacturers. Manufacturers who do not have accessible and comprehensive technical support should be avoided.
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