Sample size matters! Hardwood floors sell mostly because of their visual appeal. Color variation, grade, grain, knots and other natural characteristics can all enhance the look of a wood floor or be cause for rejection by the client. Therefore, setting expectations through representative sampling is important and requires showing more than just a single small piece of the desired product when making a sale. Under sampling raises the likelihood of a dispute on site at time of delivery, or worse after the floor is installed. Home owners should sign off on sample acceptance, and agreed to samples should be digitally recorded for future reference. Showroom samples that are not reasonably representative of a product should be replaced.