Disagreements between construction teams are inevitable. Our inspection service is designed to help resolve those differences and work them out to everyone’s satisfaction.

Post (or pre) Installation inspection service
Our post installation commercial flooring inspection service is typically used after the installation is complete by anyone caught up in a dispute because of a carpet, resilient, hardwood, laminate, bamboo or cork floor covering issue. Any party can order an inspection. Individual inspections can also be ordered to report on acceptable conditions prior to or during installation.
For  more details phone 1 604 371 0137.

Inspection policies of NFCA.

• All inspectors are certified.
• Inspection are third party and unbiased.
• NFCA does not (re)inspect floors that have already been inspected by an inspector who is certified.
• The commissioning party must make NFCA aware of any previous relative inspections that have taken place before paying for the service. Failure to do so will result in the cancellation of our service, voiding of any issued reports and addendum's. Fees paid in such a case are non refundable.
• Upon receipt of fully completed 'Request for Review' form, full payment for the inspection service is taken before an inspector is assigned
• Inspections are subject to available inspector in the local area. Travel costs are extra and are also paid for in advance. 

The process 

1. An inspection request is received with payment.
2. An effort is made to contact all participants in the manufacture, sale and installation of the floor to obtain the complete history of the floor being examined. 
3. The information obtained is passed to an inspector who is responsible for setting up the inspection appointment time.
4. The consumer is asked to show the inspectors the area of concern and leave them alone to perform their inspection. 
5. A field report is submitted to the BCFCA office and then emailed to the commissioning party (files too large to email will be sent via WeTransfer). 
6. This completes the role of the inspector and the association unless there is a need for a second examination of the flooring or product. Inspectors do not appear in court for any reason, although the parties involved may use the report in any way they wish.   

​Costs:
Member rate:

• $750 + GST to a member flooring company, renovation company, builder, contractor, insurance company or architect who did business with a member.

Non-Member rate:

• $1000 + GST to a non-member flooring company, renovation company, builder, contractor, insurance company or architect who did business with a non-member.

Note: To receive the discounted members rate the member must be in good standing with the NFCA. 

• For inspection areas over 3000 square feet (300 meters square) extra charges may apply.
• Each individual floor covering type inspected is subject to the charges detailed above.
• Any additional site visit will be billed at 50% of original inspection fee.
• Any additional communication will be billed at $100 per incident, with the exception of any communication or additional site visit that is the result of perceived bias.
• Extra charges may be applied if additional information is found or presented to the inspector after the report is issued and where an opportunity to obtain and present such information was given.
• NFCA does not have a laboratory. Any testing that may require the services of an outside lab must be arranged independently.
• NFCA inspection, recording and measuring methods are non-destructive / non-intrusive test methods only.
• The inspectors role is to review the project history provided, view the complaint observe and report based on facts not here say. In some cases a definitive reason for an issue may not possible. Reports will include History, Observations and a Conclusion. Recommendations are not guaranteed to be made in a report.
• Inspectors may appear in court and will charge the commissioning party a fee to do so. Requests for inspectors to appear in court must be made by the commissioning party directly to the inspector (not NFCA).  The inspector reserves the right to turn down such a request. NFCA staff will not attend any court proceedings.
• Should an inspector have any personal or professional connection with the people or the product being examined, they are expected to advise the NFCA office and another inspector will be assigned. Also, should the inspector expect to be providing any service related to or as a result of the inspection to the client they are to advise NFCA so that another inspector will be assigned. 
• NFCA reserves the right to cancel an inspection request at anytime should an inspector not be available. In such a case, cancellation will accompany a full refund.
• Inspectors cannot lift flooring to examine an installation or the product. They can witness this process and report on the findings. All NFCA inspection methods are non-destructive.
  
• Inspectors are to be shown the area of concern and left alone to examine the flooring and installation. Unless it has been specially arranged, nobody is to accompany the inspectors. All information is to be submitted to them from all parties involved prior to the inspection. No new information will be received on site.
  
• Additional trips to site to confirm newly presented evidence will result in another charge equal to the original inspection cost.
  
• Should something be inadvertently overlooked and a conflict arises after an inspection, NFCA will consider new and relevant information and a possible addendum to the original report. Where this is the responsibility of the assigned inspector there will be no additional charges.
  
• Inspections will be made by NFCA inspectors to determine two factors:

1. If the product is performing the way it should and according to its specification.
2. If the installation meets the industry standard.

Note that due to the nature of 'post installation' inspections no guarantees are made that a reason for a flooring problem will be found.

• Inspections are performed through NFCA to assist all parties in resolving ongoing and difficult disputes. Members who order an inspection must abide by the decisions made by association inspectors as per membership requirements. 
  
• Inspection reports are made available to all parties involved after seven (7) business days.
  
• Records are kept at NFCA's office for 6 months and then destroyed.
  
• Other than the inspector’s camera and/or recording devices, no other person may photograph or record the inspection process or inspector during an inspection.